Fortiscope Pharmaceuticals Ltd
Effective Date: 24th March 2025
At Fortiscope Pharmaceuticals, your privacy is central to how we do business. This Privacy Policy outlines how we collect, use, store, and protect your personal data across our platforms—including our website, online store, physical locations, digital tools, and customer care channels. We are committed to handling your information with care, respect, and transparency.
1. Scope of Policy
This policy applies to:
- Visitors and users of our website and online store
- Customers in our physical retail locations
- Clients using telepharmacy or consultation services
- Any interaction involving pharmaceutical purchases, services, or support
2. What Data We Collect
We may collect the following categories of personal and health-related data:
A. Personal Identification Information
- Name, phone number, email address
- National ID or prescription verification (when legally required)
- Delivery address and billing address
B. Health & Medical Information
- Prescription details
- Medical history (shared voluntarily during consultation)
- Product preferences and consultation records
C. Transactional Information
- Order history
- Payment method (securely handled via third-party gateways)
- Receipts and fulfillment records
D. Technical & Website Usage Data
- IP address, browser type, device information
- Cookies and usage behavior on our website
- Session duration, click patterns, and referring links
3. How We Use Your Information
We use your information to:
- Fulfill prescriptions and process orders
- Deliver and track pharmaceutical products
- Provide medical advice and teleconsultation services
- Verify and authenticate prescriptions where necessary
- Respond to customer service inquiries
- Recommend products and personalize your experience
- Improve website functionality and optimize operations
- Comply with legal, pharmaceutical, and regulatory obligations
4. Lawful Basis for Processing
We process your personal data based on one or more of the following grounds:
- Your consent
- Performance of a contract (e.g., fulfilling your order)
- Legal obligation under healthcare and pharmaceutical laws
- Legitimate interests in improving user experience, safety, and service delivery
5. Sharing of Information
We do not sell your personal data. We may share information with:
- Licensed pharmacists and healthcare professionals (under confidentiality)
- Payment processors and logistics partners (to complete transactions)
- Regulatory authorities (as required by law or to prevent fraud)
- Technology service providers (only for hosting or analytics, under strict data agreements)
6. Data Security & Retention
- We use encryption, firewalls, and role-based access controls
- Data is retained only as long as necessary for the stated purposes or legal requirements
- Health and prescription records are stored in compliance with pharmaceutical regulations and ethical standards
7. Data from Physical Stores
When you visit a Fortiscope physical location, we may collect:
- Contact details for loyalty programs or prescription alerts
- Payment data for transaction records
- CCTV footage for safety and security
- Purchase history for personalized service
8. Cookies and Tracking Technologies
Our website uses cookies to improve user experience, track browsing behavior, and facilitate personalized marketing. You can manage cookie preferences via your browser settings.
9. Your Rights
Under the Kenya Data Protection Act (and similar laws), you have the right to:
- Access and update your data
- Request data deletion
- Opt out of marketing communications
- Withdraw consent at any time
- Request information about third parties with whom we’ve shared your data
To exercise your rights, contact us at: privacy@fortiscope.com
10. Children’s Privacy
We do not knowingly collect or store data from individuals under 18 without verified parental or guardian consent, in compliance with local laws.
11. Third-Party Links
Our website may include links to third-party sites. We are not responsible for the privacy practices of those websites.
12. International Transfers
If we store or process your data outside Kenya, we ensure safeguards such as encrypted storage and data transfer agreements are in place to protect your information.
13. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website with a revised effective date.
14. Contact Us
For questions, data access, or complaints, please contact:
Fortiscope Pharmaceuticals Ltd
privacy@fortiscope.com
